FAQ

Why do I sometimes have to pay import fees at the door, despite having paid import fees in advance?

Answer: Although we pay all import costs in advance, it may occasionally happen that import costs need to be paid at the door. Comoda™ is not responsible for this. If you experience any problems, please contact us via email so that we can find a solution. 

What is the average delivery time for orders in the Netherlands and Belgium?

Answer: The average delivery time for orders shipped directly from the supplier is 5-15 working days in the Netherlands and Belgium. Please note that due to global demand during this period, the delivery time may be longer. We do our utmost to deliver your order as quickly as possible.

How can I track the status of my order?

Answer: After placing your order, you will receive a track & trace code within a few days. Please note that the code is not immediately active; it usually takes 3 to 5 business days before shipping updates are available. Use this code to track the progress of your order.

What should I do if my order is delayed?

Answer: In these uncertain times, unexpected obstacles may arise that are beyond our control. If your order is delayed, we apologize. Please contact us via email so that we can investigate how to resolve the issue.

Where can I go with specific questions about my order?

Answer: If you have specific questions about your order, first check our frequently asked questions page. If your question is not answered there, please do not hesitate to contact us. We are ready to help you.